Shipping and Order Inquiries
When will my order be shipped?
All orders placed are shipped within 1-2 working days*. We don't ship parcels on a UK bank holidays or weekends. *Please note, during peak times and sale periods this may increase, please bear with us as we are working our hardest to get your parcel
Do you ship to my country?
We ship worldwide! For relevant shipping options please click here. We ship DDP, meaning the price you pay at checkout is inclusive of Duties and Taxes.
How can I track my shipment?
You can track and manage your order via our Help Centre here. You will also be sent a shipment notification with your tracking number. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@peach
What are your delivery options?
Please click here for shipping options.
I think my parcel is lost, what should I do?
If you are concerned your parcel is lost or taking longer than expected please email [email protected] and we will try our best to find a solution.
I've entered my shipping address wrong - can I change it?
Please email [email protected] as soon as possible. We can’t guarantee any changes to orders after they’ve been placed, but we will do our best to update the address for you.
Can I make changes to my order?
Please email [email protected] as soon as possible. If your order hasn’t been packed yet, we may be able to make changes to it. Please note this is not guaranteed.
I want to cancel my order, what can I do?
Please email [email protected] as soon as possible. If your order hasn’t been processed yet, we may be able to cancel it. Please note this is not guaranteed.
How do I know my order has been cancelled?
If you’ve cancelled your order you’ll receive an email once the order has successfully been cancelled. If you haven’t received a cancellation confirmation email, email [email protected] and we’ll look into this for you.
How can I check the status of my order?
Click the “View your order” button sent in your order confirmation. You will receive updates via email/text once it has shipped and again once it is ready for delivery by the courier. You can also track your order by clicking here.