Peachy Den Help

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Please email hello@peachyden.co.uk as soon as possible. If your order hasn’t been packed yet, we can change your shipping label. However, if it is too late we are unable to change your address on this occasion.

I've entered my shipping address wrong - can I change it?

Shipping and Order Inquiries

When will my order be shipped?

Do you ship to my country?

How can I track my shipment?

What are your delivery options?

I think my parcel is lost, what should I do?

Can I make changes to my order?

I want to cancel my order, what can I do?

How do I know my order has been cancelled?

How can I check the status of my order?

When will my credit card be charged?

What can I do if my payment is declined?

What is Clearpay?

What is Klarna?

Is Klarna available outside of the UK?

Can I use multiple promo codes at checkout?

Billing

Can I exchange or return an item?

What if I can't find my order number?

Do I have to pay for my return?

Will you refund the duties and taxes I was charged on my order upon delivery?

How do I return an item?

How long does it take to process a return?

What should I do if I receive the wrong item?

I think my item is faulty, what do I do?

Can I return sale items?

What is your returns policy?

Tailoring Service

Returns & Exchanges

I am between sizes on the size guide, can you help?

Where are your products made?

The item I want is out of stock, will it come back, and can I be notified?

When is the next product launching?

Products & Sizing

I've entered my shipping address wrong - can I change it?Updated 2 years ago