Peachy Den Help

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Please email hello@peachyden.co.uk as soon as possible with your order number, product, details of the fault and images to ensure a speedy solution.

I think my item is faulty, what do I do?

Returns & Exchanges

When will my order be shipped?

Do you ship to my country?

How can I track my shipment?

What are your delivery options?

I think my parcel is lost, what should I do?

I've entered my shipping address wrong - can I change it?

Can I make changes to my order?

I want to cancel my order, what can I do?

How do I know my order has been cancelled?

How can I check the status of my order?

Shipping and Order Inquiries

When will my credit card be charged?

What can I do if my payment is declined?

What is Clearpay?

What is Klarna?

Is Klarna available outside of the UK?

Can I use multiple promo codes at checkout?

Billing

Can I exchange or return an item?

What if I can't find my order number?

Do I have to pay for my return?

Will you refund the duties and taxes I was charged on my order upon delivery?

How do I return an item?

How long does it take to process a return?

What should I do if I receive the wrong item?

Can I return sale items?

What is your returns policy?

Tailoring Service

I am between sizes on the size guide, can you help?

Where are your products made?

The item I want is out of stock, will it come back, and can I be notified?

When is the next product launching?

Products & Sizing

I think my item is faulty, what do I do?Updated 2 years ago